S

Growwdigitaly Assistant

Powered by Shweta's expertise · Replies instantly

TL;DR: five things to do this week, in order of impact

  1. Fix your Google Business Profile first. Choose the right primary category, fill in your full services list, add fresh photos, and post once a week.
  2. Ask every happy customer for a review that mentions the service and the area, in their own words.
  3. Make your name, address, and phone number identical on Bing Places, Apple Business Connect, Yell, Thomson Local, Trustpilot, and your trade directory.
  4. Publish one genuinely useful page for each area you serve, not a copy of your homepage with the town name swapped.
  5. Add LocalBusiness schema that matches your Google Business Profile exactly, then test it.

If you want the bigger picture first, start with my guide to AI search optimisation in the UK.

You run a physio clinic in Manchester, a plumbing business in Leeds, or a florist in Brighton.

You’re good at what you do. Your customers love you.

But here’s the uncomfortable bit. Your next customer is asking ChatGPT or Gemini who to call, and the answer might not be you.

In the US, 45% of consumers used an AI tool for a local business recommendation in the past year, up from just 6% the year before. The UK is rarely far behind.

The good news? AI recommends the local businesses it can verify.

It checks your Google Business Profile, your reviews, your listings, and your website. Then it names the businesses whose details line up everywhere.

You don’t need an agency or a developer. You need about two hours a week for a month.

Here’s exactly what I’d do.

What happens when a customer asks ChatGPT or Gemini to recommend a local business near them

AI doesn’t guess when someone asks for a local recommendation. It gathers facts about nearby businesses from Google Business Profiles, review sites, directories, business websites, and local press. Then it recommends the businesses whose details agree. If AI can’t confirm who you are, where you work, and what customers say about you, it leaves you out.

Following one prompt, “best physio in Manchester”, from question to shortlist

Picture someone typing this into ChatGPT:

“Best physio in Manchester for a running injury, open on Saturdays.”

To you, that’s one question. To the AI, it’s four:

  • Which physios are in Manchester?
  • Which of them treat running injuries?
  • Which are open on Saturdays?
  • Which ones do people actually rate?

Each of those questions needs a source.

The AI checks listings for location and opening hours. It checks websites and service lists for “running injuries”. And it checks reviews to see who patients praise.

Different AI tools also lean on different sources.

In Yext’s study of 6.8 million AI citations, Gemini favoured websites (52.1%), while OpenAI leaned on listings (48.7%).

So being strong in only one place isn’t enough.

The customer then gets a shortlist of three to five names. Each one comes with a reason, like “patients mention quick appointments” or “specialises in sports injuries”.

Those reasons come from your data.

If your data doesn’t say it, the AI can’t say it either.

The five places AI checks before it names your business

  1. Your Google Business Profile: your categories, services, hours, photos, and posts
  2. Review platforms: Google reviews, Trustpilot, and sector review sites
  3. Directories and listings: Yell, Bing Places, Apple Business Connect, and trade directories
  4. Your website: your service pages, location pages, and structured data
  5. Local press and community mentions: news stories, sponsorships, and local guides

Here’s the bit I find really encouraging.

Yext found that 86% of AI citations come from sources brands already control. Websites made up 44%, listings 42%, and reviews and social 8%.

In other words, most of what AI reads about you is something you can fix.

Why AI quietly leaves out businesses it cannot verify

AI tools don’t like contradictions.

Imagine your Google profile shows one phone number, Yell shows an old one, and your website doesn’t say which towns you cover.

That’s three conflicting stories about you. Naming someone else is the safer choice.

The AI won’t tell you that’s why you’re missing. You simply won’t be in the answer.

(If that sounds familiar, I’ve written about why businesses don’t show up in AI search and what usually causes it.)

I saw how much the wider picture matters when I worked with a UK healthcare brand.

I managed their on-page, technical, and off-page SEO, and grew their domain authority from 15 to 28 in six months.

But the website alone wasn’t what got them into AI answers.

I spent a lot of time reading forums to understand how people actually talked about their health concerns: the exact words they used, and the questions they kept asking.

Then I built blog content around those real conversations. I also contributed genuinely helpful answers on Reddit, Medium, and Quora.

The brand started appearing in AI-generated answers.

Honestly? That’s still one of the most exciting outcomes of my career so far. I’ve shared the full story in my case study on getting cited by ChatGPT.

One honest caveat, though.

In Yext’s study, general forums like Reddit made up just 2% of citations.

So please don’t read my story as “go and post on Reddit”. Forums worked for that brand because people talk openly about health worries there.

For most local businesses, the bigger wins are in the four sources you control.

In short: AI recommends local businesses it can verify. It cross-checks your Google Business Profile, reviews, directory listings, and website, and it names the businesses whose details consistently agree.

Why your Google Business Profile is the fastest way to show up in Gemini and Google’s AI answers

Your Google Business Profile is free, it already sits inside Google’s own data, and Gemini reads it directly. Changes to it show up in local AI answers faster than almost any website change. Yet most owners set it up once and never touch it again. That’s your quickest win.

Choosing categories, services, and attributes that match what customers actually ask AI

Start with your primary category.

The 2026 Local Search Ranking Factors survey ranks primary category as the top factor for Google’s Local Pack.

Choose the most specific option that fits.

“Physiotherapist” beats “Health consultant”. “Emergency plumber” might suit you better than “Plumber” if that’s most of your work.

Add relevant secondary categories too.

Next, fill in the services section using your customers’ words, not industry terms.

“Sports massage for runners” tells AI far more than “soft tissue therapy”.

When someone asks about a running injury, you want your profile to say exactly that.

Then check your attributes. These include wheelchair access, women-led, online appointments, and free parking.

These small toggles matter because people now type them straight into prompts.

“Women-led florist in Brighton with same-day delivery.”

If that attribute isn’t ticked, you can’t match that request.

Photos and posts that show AI your business is open and active right now

A profile with photos from 2021 looks like a business that might have closed.

Add a few real photos every month: your team, your work, your premises, and your before-and-afters.

Google Posts are underused. They’re one of the few places where you can publish fresh text directly on Google’s own property.

Think of each post as a short note about a service and an area.

“This week I fixed three leaking boilers in Headingley. Here’s the warning sign most people miss.”

One post a week is plenty.

I’ve seen what a well-kept profile can do.

When I helped Salon Services Client, we grew the business from scratch using Facebook, Instagram, and Google Business Profile. The budget was INR 30,000 over six months.

We ran a lot of A/B testing on the ads and published content timed to when her audience was most active.

Today, the salon earns through existing clients, referrals, and leads from its Google Business Profile, without relying on ads.

The profile kept working long after the ad spend stopped.

That’s the whole point.

The Q&A section has gone: how to answer customer questions for Ask Maps instead

If an older guide told you to fill your Q&A section with questions, that advice is now out of date.

Google discontinued Q&A on Business Profiles in late 2025.

It has been replaced by Ask Maps, a Gemini-powered feature. Ask Maps writes answers using your profile, your reviews, your photos, and your website.

Honestly? I think this makes your job simpler.

You can’t write the answers directly anymore. But you can feed the sources Gemini uses:

  • Answer common questions in your business description and service descriptions (for example, “Do you do home visits?” or “Is there parking?”)
  • Build an FAQ page on your website using real customer questions
  • Let your reviews carry the detail (more on that next)

Then open Google Maps, find your own listing, and try “Ask about this place”.

Ask it the questions your customers ask you.

If the answers are wrong or vague, you’ll know exactly which source to fix.

What AI reads in your reviews, and how to get reviews that help customers choose you

AI reads the words inside your reviews, not just the star rating. Reviews that mention a specific service, a location, and the problem you solved give AI precise reasons to recommend you. Ask for honest detail at the right moment, never script the wording, and stay within Google’s policies and UK law.

The three details that make a review useful to AI: the service, the place, and the problem solved

Compare these two five-star reviews:

  • “Great service, highly recommend!”
  • “Sarah sorted out my knee pain from marathon training in four sessions. The clinic is a five-minute walk from Piccadilly, and she had Saturday slots.”

Both are lovely.

But only the second one helps AI answer “best physio in Manchester for a running injury, open Saturdays”.

It names the problem (knee pain from running), the place (near Piccadilly), and a practical detail (Saturday slots).

That’s the kind of review that gets you recommended.

This matters beyond AI, too.

BrightLocal found that 97% of consumers read reviews online. And 88% of people who use AI double-check its recommendations, either by verifying the source or checking whether the reviews look genuine.

So AI might put you on the shortlist. But your reviews still have to win the customer.

How to ask for detailed reviews without scripting them or breaking Google’s rules

You can’t write reviews for your customers, and you shouldn’t try.

What you can do is ask better questions.

  • Ask at the right moment. Ask when the problem is solved and the customer is happy, not three weeks later.
  • Send a direct link to your Google review form, so leaving a review takes seconds.
  • Prompt, don’t script. Try: “If you mention what I helped you with, it really helps people with the same problem find me.”
  • Ask everyone. Don’t only ask the customers you expect to be happy.

UK law is strict on this now.

Under the Digital Markets, Competition and Consumers Act, fake reviews and hidden paid-for reviews became banned practices from 6 April 2025.

The CMA is actively checking. After reviewing more than 100 business websites, it found that over half could be failing to comply.

So: no discounts in exchange for reviews, no fake ones, and no asking your cousin.

Why replying to every review gives AI more to work with (and gives customers a reason to trust you)

Reply to every review, good and bad.

Keep replies human and specific:

“Thanks, James. Glad the boiler’s behaving after the repair in Roundhay.”

A reply like that adds context about what you do and where you do it.

It also shows the next customer that there’s a real person behind the business.

Which UK directories help AI trust your business details, and which ones waste your time

AI cross-checks your details across directories to decide whether your business is real and trustworthy. For UK local businesses, the listings that matter most are Bing Places, Apple Business Connect, Yell, Thomson Local, Trustpilot, and your sector’s trade directory. Your name, address, and phone number must match everywhere.

The UK listings worth claiming in 2026: Bing Places, Apple Business Connect, Yell, Thomson Local, and Trustpilot

Directory listings went out of fashion in SEO for a while. AI has brought them back.

The 2026 Whitespark survey found that 3 of the top 5 AI visibility factors are citation factors.

(A “citation” simply means your business details listed on another website.)

And in Yext’s research, listings made up 42% of AI citations.

Here’s my shortlist for a UK local business:

  • Bing Places: Microsoft’s business listings, which feed Bing and Copilot
  • Apple Business Connect: controls how you appear in Apple Maps and Siri
  • Yell: one of the UK’s most established directories
  • Thomson Local: another long-standing UK directory
  • Trustpilot: especially useful if your customers already leave reviews there

Sector directories that carry more weight than general ones

Your trade body’s directory often counts for more than another general listing, because it confirms you’re qualified.

  • Physios: the Chartered Society of Physiotherapy’s “find a physio” directory
  • Trades: Checkatrade, TrustMark, and the Gas Safe Register for gas work
  • Florists: relevant florist networks and trade associations

What to skip: paid packages that promise to “submit you to 200 directories”, and any directory with no real UK users.

They add noise, not trust.

How to fix mismatched names, addresses, and phone numbers so AI stops second-guessing you

  1. Write down your master details in a simple spreadsheet: your exact business name, address, phone number, website, and a two-line description.
  2. Search Google for your old phone numbers and addresses to find stray listings.
  3. Update every listing to match your master details exactly. “St” versus “Street” feels petty, but consistency is the whole point.
  4. Close or merge any duplicates, especially for old branches that have closed.

How to write location pages that help AI recommend you in every town you serve

A good location page proves you genuinely work in that area. It includes local detail, real jobs or case studies from there, and practical information. Pages that only swap the town name into your homepage copy are thin duplicates, and AI has no reason to trust them. One genuinely useful page beats ten copies.

Why swapping the town name into your homepage copy does not work

I’ve seen so many sites with “Plumber in Leeds”, “Plumber in Bradford”, and “Plumber in Wakefield” pages.

Every one of them is word-for-word identical, apart from the town name.

Google treats these as thin content, and AI has nothing new to learn from them.

And your own pages carry a lot of weight. For unbranded questions like “best plumber near me”, websites and local pages made up nearly 60% of citations in Yext’s study.

What a genuinely useful location page includes

  • Area detail only a local would know: the neighbourhoods you cover, typical property types, and parking or transport tips
  • Real local jobs or case studies: for example, “Replaced a failing boiler in a Victorian terrace in Headingley”
  • Reviews from customers in that area, shared with their permission
  • The services you offer there, your opening hours, and how quickly you can arrive
  • A map and contact details that match your Google Business Profile exactly

Want to go further with the rest of your site? I’ve covered how to optimise your website for AI search.

Location pages for service-area businesses with no shopfront

If you’re a mobile plumber, a cleaner, or a mobile physio, you can still do this.

Only create pages for areas you genuinely cover, and fill them with real jobs from those areas.

Never invent an address to look local. It breaks Google’s guidelines and undoes all your consistency work.

How to add Local Business schema so AI reads your hours, address, and service area correctly

LocalBusiness schema is a small block of code that states your business facts in a format machines read instantly: your name, address, phone number, opening hours, location, and service area. You can add it in WordPress in about 30 minutes without a developer. Every detail must match your Google Business Profile exactly.

A copy-paste JSON-LD template covering the fields that matter

“JSON-LD” sounds scary. It’s really just a structured way of writing down facts about your business.

Copy this and swap in your own details:

json

{
  "@context": "https://schema.org",
  "@type": "Plumber",
  "name": "Your Business Name",
  "url": "https://www.yourwebsite.co.uk",
  "telephone": "+44 113 000 0000",
  "address": {
    "@type": "PostalAddress",
    "streetAddress": "12 Example Road",
    "addressLocality": "Leeds",
    "postalCode": "LS6 1AA",
    "addressCountry": "GB"
  },
  "geo": {
    "@type": "GeoCoordinates",
    "latitude": 53.8200,
    "longitude": -1.5800
  },
  "openingHoursSpecification": [
    {
      "@type": "OpeningHoursSpecification",
      "dayOfWeek": ["Monday", "Tuesday", "Wednesday", "Thursday", "Friday"],
      "opens": "08:00",
      "closes": "18:00"
    },
    {
      "@type": "OpeningHoursSpecification",
      "dayOfWeek": "Saturday",
      "opens": "09:00",
      "closes": "13:00"
    }
  ],
  "areaServed": ["Leeds", "Headingley", "Roundhay", "Horsforth"]
}

Change "@type" to the most specific type for your business, such as Florist or Dentist.

To find your exact coordinates, right-click your pin in Google Maps.

Where to paste it in WordPress without a developer, and how to test it

The simplest option is a header-and-footer code plugin, such as WPCode.

Paste the code into the header of your homepage and your contact page.

Some SEO plugins also have a local business module that builds the code for you.

Then test it.

Google recommends running your page through the Rich Results Test and fixing any critical errors. After that, use the URL Inspection tool in Search Console to check how Google sees the page.

Three schema mistakes that contradict your Google Business Profile

  1. Using the wrong business type. Don’t use a generic LocalBusiness when a specific type like Plumber exists.
  2. Leaving opening hours missing or out of date. If your schema says you close at 5 PM and your profile says 6 PM, the AI now has two answers.
  3. Formatting your address differently from your Google Business Profile. Keep it identical, character for character.

A four-week plan to get AI recommending your business, with no marketing team or budget

You can do everything in this guide in about two hours a week for four weeks, with no developer, no agency, and no budget. Week 1: audit your Google Business Profile. Week 2: set up review requests. Week 3: fix your directory listings. Week 4: publish one location page with schema.

Week 1: audit and fix your Google Business Profile

  • Check your primary and secondary categories.
  • Complete your services list using your customers’ language.
  • Tick every attribute that applies.
  • Upload 10 recent photos.
  • Write your first post.

Week 2: set up a simple review request process

  • Get your direct review link.
  • Write a short, friendly message you can send by text or email after each job.
  • Send it to your last 10 happy customers.
  • Reply to every review you haven’t answered yet.

Week 3: claim your directory listings and make them match

  • Create your master details spreadsheet.
  • Claim or update Bing Places, Apple Business Connect, Yell, Thomson Local, Trustpilot, and your trade directory.
  • Track down old phone numbers and duplicate listings.

Week 4: publish one location page with schema

  • Write one genuinely useful page for your most important area.
  • Add your LocalBusiness schema and test it.
  • Ask ChatGPT and Gemini your customers’ questions, and note where you stand.

If you’d rather hand this over, I’ve broken down what AI search optimisation costs in the UK so you know what’s realistic.

Common mistakes that stall progress

  • Treating this as a one-off job. Profiles, reviews, and posts need a monthly top-up, or they go stale.
  • Fixing the website but ignoring listings. AI checks both.
  • Chasing reviews in one big burst. A steady trickle looks natural and keeps your reviews recent.
  • Changing your phone number or address without updating everywhere. That recreates the exact problem you just fixed.

In short: For a UK local business, getting recommended by AI search comes down to four things you control: a complete Google Business Profile, detailed genuine reviews, consistent directory listings, and useful location pages with matching schema.

Frequently asked questions: AI search for UK local businesses

As a business owner, Do I need a website, or is my Google Business Profile enough for ChatGPT to recommend me?

A strong Google Business Profile can get you into Gemini’s answers on its own.

ChatGPT relies more on websites and listings, though.

A simple website with clear service pages, the areas you cover, and schema gives every AI tool something to check. I’d treat it as essential.

How long does it take before Gemini or ChatGPT starts mentioning my business?

Google Business Profile changes can appear in Google’s AI answers within a few weeks.

ChatGPT and other tools update less predictably. Expect roughly 3 to 6 months of steady work.

Test the same prompts every month so you can see your progress.

I’m a mobile business owner with no shop address. Can AI still recommend me for my area?

Yes, it can.

Set up your Google Business Profile as a service-area business and list the areas you cover.

Create location pages with real jobs from those areas, and use areaServed in your schema.

Never invent an address.

Why does ChatGPT recommend my competitor down the road but not my business?

Usually, their details are more complete and more consistent across the web.

They might have more detailed reviews, matching listings, or clearer service pages.

Ask ChatGPT why it recommended them, then compare their sources with yours. The gaps usually jump out.

Is it against Google’s rules to ask customers to mention the service in their review?

Asking customers to share what you helped them with is fine.

Telling them what to write, offering incentives, or only asking happy customers is not.

Under UK law, hidden paid-for reviews are banned, so keep your requests open and honest.

Can I optimse my business profile by myself, or do I need to pay an agency?

You can do the basics yourself in about two hours a week using the four-week plan above.

Expert help makes sense when you have several locations, a very competitive market, or no time to keep things updated.



Final thoughts

If you’ve read this far, I know you’re busy.

You’re running a clinic, fixing boilers, or arranging flowers at 6 AM. And “AI search” feels like one more thing on a list that never ends.

I get it.

But here’s what I want you to remember.

AI isn’t choosing the biggest business or the one with the fanciest website. It’s choosing the one it can trust.

And trust is built from things you already know how to do: showing up, doing good work, and letting your customers talk about it.

So start with your Google Business Profile this week. Just that.

Then come back for week two.

Or, if you’d rather not do this alone, I can help. I’ll look at where your business stands in AI search today and tell you honestly what to fix first.

Contact me here, and let’s get your business recommended.