Your rankings have not moved. Your phone has stopped ringing anyway.
If that sounds like your last six months, nothing has gone wrong with your website. What has changed is where your customers are asking the question. Some of them are still typing “hairdresser near me” into Google. Others are asking ChatGPT which physio in Leeds is worth booking, watching a YouTube video before choosing a builder, or reading a Reddit thread about your competitor.
Search Everywhere Optimisation is the response to that. It means making sure your business can be found wherever the question gets asked, not just on the one search engine you have been optimising for. And for a small local business, it is far more manageable than it sounds.
Key Takeaways
- Search Everywhere Optimisation means being findable wherever your customers ask their question: Google, ChatGPT, Perplexity, Maps, YouTube, Reddit and social platforms.
- It does not replace SEO. GEO and AEO sit on top of SEO, and AI models still need a well-structured website before they will trust you.
- There are two layers, and confusing them is what makes this feel impossible. Being listed everywhere is a one-off job. Being active costs you every week, so pick two or three places.
- ChatGPT’s web search runs on Bing’s index, not Google’s, which makes a claimed Bing Places listing one of the highest-value hours a local business can spend.
- You can check whether AI recommends you in five minutes by asking a clean-slate model the question your customer would ask.
- In my own experiment it took six months, and the Reddit profile picked up as a source had two followers.
What is Search Everywhere Optimisation, and why it changes how local customers find you
Search Everywhere Optimisation is the practice of building your visibility across every platform where your customers actually search, rather than optimising for Google alone. That includes AI assistants, Maps, YouTube, social platforms and forums. The goal is not to rank in one place. It is to be found, trusted and recommended wherever the question comes up.
I want to be honest about the name, because it does sound like industry jargon invented to sell something. It is not a rebrand of SEO, and anyone telling you SEO is finished is either confused or selling you the replacement.
What it really is, is an admission. Ranking on Google was never the goal. Being found, trusted and recommended was always the goal. Google just used to be the only place that happened, and it is not anymore.
In short: Search Everywhere Optimisation is not a new discipline replacing SEO. It is the recognition that your customers now ask their questions in several places, and your visibility needs to follow them there.
I have written separately about how SEO and GEO work together for small business visibility. The short version: you cannot skip the first to get to the second.
Why your Google rankings haven’t moved but your phone has stopped ringing
Two things happened at once. Google started answering more questions on the results page itself, so fewer people click through to any website. And a slice of your customers stopped starting at Google altogether. Your position did not change. The value of that position did.
The click erosion is measurable. Ahrefs re-ran its click-through study across 300,000 keywords using December 2025 Search Console data and found a 58% drop in click-through rate for the top-ranking page when an AI Overview sits above it. BrightEdge’s tracking puts AI Overviews on roughly 48% of the queries it monitors, up from 30% a year earlier. So you can hold position one and still watch your traffic fall, because position one now sits below a box that answers the question for free.
Behaviour is shifting underneath that too. A Gartner survey of US consumers found 51% saying generative AI had changed the way they research things.
Now the correction, because this is where most articles overstate the case and frighten people into bad decisions.
For local service queries, Google Maps and local organic listings are still the main way customers find you. AI assistants are an additional front, not a replacement one. Your Google Business Profile has not become less important. It has become more important, and I will explain why in a moment.
Search Everywhere Optimisation in practice: be listed everywhere, be active in a few places
Search Everywhere Optimisation describes where your customers search, not where you have to publish. Those are two different jobs. Being listed everywhere is a one-off setup you barely touch again. Being active in conversation costs you time every week, so you choose two or three places and do them properly.
This is the bit that makes people give up, and I understand why. Every article on this topic hands you fifteen platforms and calls it a strategy. You run a business. You cannot post on fifteen platforms, and nobody can.
The listings you set up once and barely touch again
This layer is genuinely everywhere, and it costs you an afternoon rather than a lifestyle.
- Google Business Profile, claimed, verified and filled in completely
- Bing Places for Business, claimed and verified
- Apple Business Connect
- Facebook page with correct business details
- Your relevant trade or industry directories
The same business name, address, phone number and service description on every single one. No content, no posting schedule, no creativity required. Review it twice a year and move on.
The two or three places worth your time every week
My rule: pick the platform where your customers already ask about your category, and one where the result can be shown rather than described. For a salon, usually Instagram and Google reviews, because the work is visual and the proof is social. For a physio clinic, more likely YouTube and a useful blog, because people want to understand the problem before they book. For a builder, often Facebook local groups and Google, because that is where recommendations get asked for.
Two done well beats eight abandoned. Dormant accounts do not just waste your time, they make you look less established than you are. I have covered how to choose in which social media platforms your small business should actually use.
How ChatGPT decides which local business to recommend, and how to get yours in the running
AI models recommend businesses whose details agree everywhere they look. They pull from search indexes, business listings, review platforms and the wider web, then favour the businesses that appear complete, consistent and independently talked about. It is less about clever content than about being unambiguous.
Why your Bing listing matters more than you think
ChatGPT’s web search runs on Bing’s index, not Google’s. Most UK small businesses have never given Bing a second thought, which makes a claimed and completed Bing Places listing one of the few uncontested advantages left. Microsoft’s announcement of the new Bing Places for Business is explicit about deeper integration with Bing Maps and Copilot, and keeping your details current is what keeps you eligible for AI-generated answers.
You claim it at bing.com/forbusiness. It takes about twenty minutes, and I cannot think of a better twenty minutes for a local business right now.
Why your name, address and phone number must match everywhere
If your salon is “Bloom Hair” on Google, “Bloom Hair Studio” on Facebook and “Bloom Hair & Beauty Ltd” on an old directory, a model checking three sources sees three businesses, or one it cannot verify. Small inconsistencies read as instability. Pick one version of your details and make every listing match.
The profile and structure basics that make you machine-readable
Fill in your categories, services, opening hours, photos and attributes. An empty profile is invisible to a system that weighs completeness heavily. On your own site, add LocalBusiness schema so your name, address, phone, category and service area are stated in a form machines read without guessing. Standard search engine optimisation work, pointed at a new audience.
Reviews count across platforms too, not only Google. Yelp, Facebook and trade directories all feed the picture.
How to check whether ChatGPT and Perplexity recommend your business, in five minutes
Open a fresh chat in ChatGPT, Perplexity or Google AI Mode, one with no memory of you and no history of you talking to it. Ask the question your ideal customer would ask. Then read whose names come back. That is your baseline, and it costs you nothing.
The question needs to sound like a customer, not a business owner. Not “is Bloom Hair good”, which just prompts the model to look you up. Something like “who does the best balayage in Sheffield” or “which physio in Bristol is good for running injuries”.
Write down who appears. Run it again in a fortnight. That is your measurement, and it is more useful than most of the reports people pay for.
In short: you do not need a tool to find out whether AI recommends your business. Ask a clean-slate model the question your customer would ask, and see who it names.
I have written the full four-phase version of this workflow, including exactly how I tested it, in how to get cited by ChatGPT.
What six months of Search Everywhere Optimisation did for a one-person business
I had done a version of this before, for a healthcare client. I ran their on-page, technical and off-page SEO and their domain authority went from 15 to 28 in six months. But the part that mattered was not the technical work. It was that I read forums to understand how their audience actually talked about their concerns, in their words rather than the brand’s, then built the content from those conversations. I contributed on Reddit, Medium and Quora alongside it. Within those six months, the brand started appearing in LLM-generated answers.
Exciting, and also easy to be sceptical about. One client, one niche, one set of circumstances.
So I ran the whole thing on myself, in public, for anyone to check.
Six months in, I asked a clean-slate AI for UK people working at the intersection of SEO, content and AI. I came back first. Perplexity put me at number 20 on a list of over a hundred sources. Google’s AI Mode opened a section with “Leading this selection is Shweta Gupta, founder of GrowwDigitaly.” I read that line three times.
Here is the unglamorous part, because it is the part that matters to you. My Reddit profile, one of the places I was consistently answering real questions, has two followers. It still got picked up as a source.
You are not chasing followers. You are chasing consistency, in a few of the right places.
The mistakes that keep local businesses invisible in AI answers
- Pausing SEO because someone said it was dead. AI answers are built on the same signals SEO has always cared about. Stopping the foundation work is the fastest way to disappear from both.
- Keyword-stuffing your Google Business Profile name. “Bloom Hair Best Salon Sheffield” is against Google’s guidelines and has got a lot of profiles suspended. A suspended profile is total local invisibility.
- Opening eight accounts and maintaining two. Dormant profiles with three posts from 2024 undercut your credibility.
- Letting your business details drift. An old phone number on a directory you forgot about is a quiet, ongoing tax on your visibility.
- Publishing bulk AI content and hoping it counts as presence. It does not, and it carries its own risks, covered in is AI generated content safe for SEO.
- Treating an AI mention as the finish line. Being named starts a customer’s research. What they find next still has to be good.
Where to start this week if you only have an hour
In this order.
- Google your own business name and note every listing that has your details wrong. Fix the worst one.
- Claim your Bing Places listing. Twenty minutes, and almost nobody in your area has done it.
- Fill in every empty field on your Google Business Profile. Categories, services, hours, photos.
- Open a fresh AI chat and ask the question your customer would ask. Write down who appears.
- Pick your two platforms. Not five. Two.
That is your first hour. The rest is repetition, which is genuinely the hard part, and I am not going to pretend otherwise.
Frequently Asked Questions
My phone has stopped ringing but my Google ranking has not changed. What is going on?
Your position held, but the value of that position dropped. Google now answers many questions on the results page with an AI Overview, so fewer people click any link at all. On top of that, some customers are starting in ChatGPT or on social platforms instead. Nothing broke on your site. The route to you changed.
How do I check whether ChatGPT actually recommends my business to people?
Open a brand new chat with no history of your previous conversations, and ask the question a customer would ask, phrased like a customer. “Who does the best balayage in Sheffield”, not “tell me about my salon”. Read the names that come back, and repeat every couple of weeks.
I run a two-person salon. Do I really need to be on TikTok, Reddit and YouTube as well?
No. You need to be listed everywhere, which is a one-off afternoon of claiming and correcting your business details. You need to be active in two or three places, chosen because your customers are already there. For most salons that is Instagram and Google reviews. Adding TikTok, Reddit and YouTube on top is how you end up doing all of it badly.
Can a one-person business get recommended by ChatGPT, or is this only for chains with budgets?
It is realistic for a business of one. I tested it on myself, a solo consultancy, and the Reddit profile cited as a source had two followers. The models weigh consistency and genuine expertise showing up in more than one place, not follower counts or budget.
How long before I show up in AI search results and get an actual enquiry?
Mine took six months of consistent work before I appeared by name in AI answers. Not six weeks. The listings work pays off faster, because it is fixing something broken rather than building something new. Anyone promising AI visibility in a month has not run the experiment.
Everyone told me SEO is dead. Should I stop paying for it?
No, and this is the most expensive advice going round right now. AI models still favour technically sound, well-structured, genuinely useful websites when deciding who to cite. Stopping your SEO removes the foundation AI visibility is built on. What should change is where that work is pointed, not whether you do it.
If your customers are asking and your name is not coming up
You did not do anything wrong. You built a business, you got found on Google, and then the question moved somewhere you were not looking.
The fix is not glamorous. Claim the listings, make your details agree, pick two places and turn up in them properly, then check every fortnight whether anything has shifted. Six months, honestly. No templates, no secret sauce.
If you have a website and a Google Business Profile and you are still not showing up when someone asks the question your business exists to answer, that is exactly the gap I work in. Get in touch through growwdigitaly.com and let’s find out what your version of this looks like.

Shweta Gupta is a UK-based marketer specialising in SEO, content strategy, and AI-assisted marketing workflows. She has experience across SEO, paid media, content optimisation, website management, and digital marketing across various industries.